Delivery and returns
DELIVERY
We are happy to offer priority shipping for all orders placed on our site.
The cost of local sales taxes and customs fees are included in the purchase price.
All WOODSKINE products are delivered in a box and storage bag signed WOODSKINE, by DHL Express or Swiss Post Priority (only for deliveries in Switzerland).
Delivery may take 1-3 business days and up to 3-5 business days from date of shipment, depending on destination country.
We will email you the tracking number once your order is on its way. Please note that the tracking number will be activated within 24 hours of the order being dispatched and therefore you may not see any information immediately after dispatch. We kindly ask you to check the next day.
A signature is required on delivery of all orders for security reasons. If no one is available to sign for the package for two consecutive business days, the delivery person will leave a notification and a contact number.
Please note that working days are Monday to Friday during business hours (9am to 5pm), excluding national holidays.
RETURNS
Due to the global situation due to COVID-19, our return policy has been extended to 30 days for all orders.
For any return request, please contact our customer service department at customers@woodskine.com.
Only returns made through our approved carrier will be free and supported by WOODSKINE.
Before making any request, please ensure that the products comply with the following conditions, in accordance with our Returns Policy< /a>:
Products must be in original, unused condition with all tags and any special packaging and accessories included - incomplete, damaged, worn or altered items cannot be accepted:
- Package must be delivered to carrier within 7 days of return authorization
- Package can only be returned from the original shipping country/region
- Only products purchased on our website www.woodskine.com are accepted
Once we have verified the integrity of the items, we will accept the return and process the refund. Item verification takes 3-5 business days.
The refund will be made as soon as possible after acceptance of the return, directly to the card or other payment method used for the initial purchase, and in the same currency.
You should see the credit approximately one week after our refund confirmation email. The exact time depends on banking procedures.
